Want more Value from your Customer Data?
We'll deep dive into your customer conversations and feedback, leaving you with direct-from-customer insights.
WE PROCESS ALL KINDS OF DATA
We empower organisations with the Voice of the Customer
Customer-backed Satisfaction Strategies
Your customers are telling you how they will spend more, be satisfied and refer others.
The question is, are you listening?
Intent Manager digests your customer communications to discover customer-requested strategies to improve your customer satisfaction, experience and NPS.
Automated: Human-in-the-loop Ticket Routing, Prioritisation & Tagging
As a data-driven team, you understand how important it is to give meaning to your customer conversations. Unfortunately, this often comes with months of work, training and inevitable human errors.
Intent Manager takes a streamlined human-in-the-loop approach, helping you speed-train your custom NLP while upkeeping the accuracy needed to cater for your company, customer and team’s specific needs.
Scale Chatbot Cross-organisational Value
Intent Manager’s micro-categorisation allow teams to apply different lens to look at the same data, giving each team customised value to their specific needs and goals.
Give your chatbot new meaning beyond your current team needs and scale to champion the Voice of the Customer across the organisation.
Ultimate Model Control
Unlike other providers which run your data through generic NLPs engines that are a one size fits all, Intent Manager ensures your trained models are custom-tailored to your organisation and business goals.
We train text analysis models on the only data and categorisation rules that matter – yours.
How It Works
Import Customer Conversations
Customer feedback, livechat, voice and chat logs, emails, forms, phone transcripts and documents
Intent Manager Text Analysis
Train model to find the value you want to see, from customer trends to new targeting strategies.
Extract Actionable Insights
Produces direct-from-customer insights to drive customer and revenue growth.
Accelerate Business Growth
Backed by NLP, Machine Learning and Your Customers.