Accelerate Chatbot Performance and Value

Identify the next automation opportunity, resolve intent clashes and demonstrate chatbot cross-organisational value with real-time data.

Deliver stakeholder value with direct-from-customer insights.

WE PROCESS ALL KINDS OF DATA

email.

social media.

chat.

support tickets.

voice.

feedback.

Custom NLP without the extra hassle and extra costs.

Customer-backed Automation Prioritisation

Your customers are telling you how they will spend more, be satisfied and refer others.

The question is, are you listening?

Intent Manager digests your customer communications to discover and prioritise the next most impactful automation projects.

Scale Chatbot Cross-organisational Value

Intent Manager’s micro-categorisation allow teams to apply different lens to look at the same data, giving each team customised value to their specific needs and goals.

Give your chatbot new meaning beyond your current team needs and scale to champion the Voice of the Customer across the organisation.

Solved: Intent Conflicts

Easily correct intent conflicts without hours spent backtracking and manually re-categorising past customer conversations.

Intent Manager quickly surfaces intent conflicts and provides solutions to resolve the conflict.

Streamlined Human-in-the-loop Categorisation

When you need accuracy, many companies opt to manually categorise a portion or all of the conversations. But this can take weeks to months.

Save months manually categorising, miscategorising, changing and updating each individual customer communication.

Our streamlined process helps you categorise faster and smarter for maximum impact. Zero code involved.

How It Works

Import Customer Conversations

Customer feedback, livechat, voice and chat logs, emails, forms, phone transcripts and documents

Intent Manager Text Analysis

Train model to find the value you want to see, from customer trends to new targeting strategies.

Extract Actionable Insights

Produces direct-from-customer insights to drive customer and revenue growth.

Accelerate Business Growth

Backed by NLP, Machine Learning and Your Customers.