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Customer Conversation Analysis Simplified: 3 Tools to Do It All

With the rise of the WFH (Work from home) movement, accelerated in part due to COVID-19, more and more people are moving towards digital means of communication. In response, organisations are (or should be) analysing customer conversations to find business … Read More

How a Voice Assistant increases Efficiency in Banking

Voice assistants have proven uses cases for increasing efficiencies across multiple industries, including healthcare, retail, eCommerce and financial services. While customer service has seen the most development, other functions such as management, operations and IT also have much to gain … Read More

Voice Assistant: What’s the hype all about?

In 2019, there were an estimated 3.23 billion digital voice assistants in use. This number is forecasted to increase to 8 billion by 2023, a number that exceeds even the population of the world.  Use of voice assistants has been … Read More

3 Biggest Lessons from launching 10 Conversational AI Bots

It’s one thing to have launched a Conversational AI, but another entirely to launch to over 1M+ customer in an enterprise. Now imagine that 10 times over, and you have reached the level our interviewee has conquered and since surpassed. … Read More

Pros and Cons of implementing a Voice Assistant

With the number of digital voice assistants in use forecasted to be at 8 billion by 2023, implementing a voice assistant as a new medium of engagement with customers is the obvious next step. Yet, not many organizations have implemented … Read More

A Beginner’s Guide to Conversational AI

When people think of Conversational AI, the immediate thought is chatbots. However, the scope of conversational AI technologies actually go way beyond just the Facebook Messenger chatbots or voice assistants like Google Home and Alexa. In this article, we’ll break … Read More

Conversational AI Experts on what to watch out for in Conversational AI Projects

Starting a new Conversational AI project for your enterprise can be daunting. With stakeholder expectations, limited budget and a general lack of enterprise Conversational AI experts around, executing a successful project is easier said than done.  To help guide your … Read More